Shipping policy
Shipping Policy
Fast, Reliable Delivery to New Zealand
At LivSmart NZ, we work hard to get your smart home products to you as quickly as possible. Here's everything you need to know about shipping.
Processing Time
Orders are processed within 1–3 business days of payment confirmation. You'll receive a confirmation email with tracking details once your order is on its way.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| New Zealand (standard) | 7–15 business days |
| New Zealand (rural areas) | 10–18 business days |
Delivery times are estimates and may vary due to customs clearance, public holidays, or courier delays outside our control.
Shipping Costs
Shipping rates are calculated at checkout based on your order size and location. We occasionally offer free shipping promotions — keep an eye on our store!
Order Tracking
Once your order ships, you'll receive a tracking number via email. Use this to follow your parcel's journey. Please allow 2–3 days for tracking to update after dispatch.
Customs & Import
As we source products from overseas suppliers, your order may pass through NZ customs. LivSmart NZ covers any applicable duties and fees — there are no surprise charges for you at delivery.
Something Wrong?
If your order hasn't arrived within the estimated timeframe, please contact us at [livsmartnz@gmail.com] and we'll investigate promptly.