Shipping Policy — LivSmart NZ

Last updated: April 2026

We Ship Across New Zealand 🇳🇿

Every LivSmart order is shipped with tracking and delivered directly to your door, anywhere in New Zealand — from Auckland to Invercargill.

Delivery Timeframes

We know that's not overnight — and we want to be upfront about why.

LivSmart sources smart home technology directly from manufacturers overseas, which is how we're able to offer prices that beat NZ retail by 40–70%. That direct sourcing means your order travels further to reach you — but it arrives tracked, insured, and at a price that makes sense.

Most orders arrive within 10 business days. During peak periods (Christmas, sales events), please allow the full 15 business days.

Order Processing

• Orders are processed within 1–3 business days of payment confirmation
• You'll receive a confirmation email as soon as your order is placed
• A tracking number will be sent to your email once your order has been dispatched

Tracking Your Order

Every LivSmart order includes full tracking so you always know where your package is.

Once dispatched, you'll receive your tracking number by email. You can use this to follow your order's journey in real time via our Track Order page.

If you haven't received your tracking number within 4 business days of ordering, please check your spam folder first — then contact us at livsmartnz@gmail.com and we'll sort it out immediately.

Shipping Costs

We recommend checking your cart total before checkout — adding a second item often gets you to free shipping.

What If My Order Is Delayed?

Occasionally, international shipments experience customs delays or carrier holdups outside our control. If your order hasn't arrived within 18 business days of your dispatch notification:

1. Check your tracking link for the latest update
2. Contact us at livsmartnz@gmail.com with your order number
3. We'll investigate immediately and either locate your parcel or send a replacement — no hassle, no argument

Customs & Import

LivSmart orders are shipped internationally and may pass through NZ Customs. In most cases, orders under the NZ low-value import threshold clear without issue. LivSmart is not responsible for any customs duties or import fees that may apply to your order, though these are rare for personal-use smart home items at our price points.

Multiple Items in One Order

If you order multiple products, they may arrive in separate parcels with separate tracking numbers. This is normal — don't worry if your first parcel arrives before the second.

We Stand Behind Every Order

If anything goes wrong with your delivery — lost, damaged, or significantly delayed — we will make it right. That's our promise as a NZ-owned business.

📧 livsmartnz@gmail.com
We respond within 1 business day, Monday to Friday.

LivSmart NZ — Smart Tech. Real Prices. Always.